I changed my mind, can I get a refund?

Due to these items being very limited, we do not take returns for refunds or credit. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct size and color of your items.

What is your return policy?

We do not accept returns. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct sizes and colors of your items.

Please do not ship your items to our location with the intention to return the item and receive a refund. Items sent to our location will not be returned to the sender under any circumstance unless paid for by the sender.

Please Be Advised All Coats & Bags are Final Sale and Cannot Be Exchanged or Returned 

Can I return or exchange a sale item?

We do not accept returns for sale items. ALL SALES ARE FINAL.

What is your exchange policy?

We do not accept exchanges. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct sizes and color of your items.

We will only consider exchanges if the wrong product(s) were shipped to you by mistake.

If you would like to exchange an item for size, please contact customer service for authorization. To be considered, exchanges must be requested within 48 hours of receipt and items must be in new condition (un-worn with all tags and labels attached).

If you would like to exchange an item due to the wrong item being shipped to you, please contact customer service for authorization. Upon receipt of the wrong item, we will fully examine it and notify you via e-mail, within a reasonable period of time. If the wrong item is returned with damages or defects, you may be responsible for damages or defects that were caused after you received the item. If entitled to a replacement item due to the wrong item being shipped to you, we will replace the product, subject to inventory, within a reasonable period of time.

All requests for an exchange must be made within 48hrs after the package is received.

The item MUST be in the same condition that it was received (unwashed and unworn). We CANNOT exchange the item if it has been worn, washed, or damaged.

If we authorize your exchange, please include a copy of the receipt, your contact number, and the item information (such as name, color, and size) that you would like with your return. After we have received the package, we will contact you to confirm the details and have the new item sent out.

All exchange shipments are the responsibility of the customer. Exchange requests made after 48 hours of receipt of the item will not be accepted.

ALL ELIGIBLE EXCHANGES ARE SUBJECT TO AVAILABILITY OF INVENTORY. ITEMS THAT ARE ELIGIBLE FOR AN EXCHANGE MAY ONLY BE EXCHANGED ONCE PER ORDER.

What if I never received my item?

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier. If your item is being sent back to the sender. We will contact you back once we receive the item, and ship it back.

How do I contact Customer Service?

Please email us at saintxromanservice@gmail.com, or (text only) us at (646) 496-2165. Please make sure to include all relevant information like your order number, style name, size and color so we can better assist you.

What payment options are available?

We accept PayPal, Apple Pay, AfterPay, Klarna, and all major credit cards.

How do I care for my garments?

To keep your Saint X Roman garments looking great, please follow these instructions:

• Faux Furs It’s best to brush to detangle once in a while and kept looking good.

• Do not iron Faux fur. NO HEAT AT ALL!

• Dry clean only.

• Love unconditionally and wear it like you mean it!

We want to see how you style your Saint X Roman!

Make sure to tag us #SaintxRoman @SaintXRoman on your Instagram to be reposted!!